Terms & Conditions

Cancellation Policy

The time that we devote to our patients is precious, and missed appointments or those cancelled close to the appointment time impact our ability to offer other patients timely treatment.

A missed appointment is an appointment that you are not at home for during the agreed date and time, or fail to provide less than 24 hours' notice to cancel or reschedule.

We understand that unforeseen circumstances can occur, and you may need to cancel an appointment. You can always leave a voicemail message, email or text, even if it is after normal working hours. Arriving late can impact the amount of time available to attend to your feet. Please let me know if you are running late so I can manage accordingly. More than 15 minutes late is classed as a missed appointment.

If an appointment is missed with no prior notice being given, we reserve the right to add a fee of £45 plus any items pre-ordered to your account, payable before further appointments can be booked.

Please note: frequently missed appointments and/or cancellations will require a booking fee or full treatment fee prior to booking. This will be non-refundable and non-transferable if you miss your appointment as described in the statements above. We reserve the right to refuse you any further appointments if you are late for or miss multiple appointments.

Refund Policy

If FRAM Footcare cancels your Treatment Plan because we consider it is not in your best interests for medical reasons, and you have already made a payment, we will refund that payment less any amount that you owe to FRAM Footcare.