Privacy Policy – FRAM Footcare

Who We Are

FRAM Footcare is a mobile Foot Health Clinic providing professional care treatments for your feet in your own home. FRAM Footcare operates the website: https://www.framfootcare.co.uk

For the purposes of data protection law, FRAM Footcare is the data controller of your personal information.

Information We Collect

FRAM Footcare collects certain information about people who use our services.

Information You Give Us

At your first appointment, you will be asked for information in order to complete a health assessment.

This may include: • medication you take • current or previous treatment from a GP or hospital • health conditions • diabetes status • other relevant health information

We also collect personal details such as: • name • date of birth • address • telephone number • email address

You will be informed how we collect your information, how it is stored, and how it is used. Medical records are mainly recorded on paper. For consultations, we use paper records and may, in the future, use a secure online system that supports patient consultations and note-taking. During subsequent visits, details may be updated in our records as appropriate.

Information We May Collect Ourselves

We only collect additional information by speaking with you and asking appropriate questions during your appointments.

Information from Our Website

We do not collect personal information from your use of our website. The website is used only to advertise our services and provide information to visitors.

Information from Third Parties

We do not collect your personal information from third-party sources.

Special Category Data

Because we provide healthcare services, we collect and process health information. This is classed as special category personal data under UK GDPR and is handled with additional care and security.

How We Use Your Information

We only use your information to operate the mobile clinic and provide you with foot health services. We do not sell your information or use it for third-party marketing.

Your information may be used for: • providing treatment and care • arranging and managing appointments • maintaining accurate medical records • communicating with you about your treatment • meeting legal and regulatory obligations

Lawful Basis for Processing

We process your personal information because it is: • necessary to provide healthcare services • required to comply with legal obligations • necessary to maintain appropriate medical records • processed for the purposes of healthcare provision and patient care in accordance with data protection law.

Marketing

We do not use your information for marketing purposes.

Information Sharing and Disclosure

We do not normally share your personal information with third parties.

However, we may disclose information: • where required by law or regulation • to government bodies or law enforcement agencies where appropriate legal authority has been provided • to protect the rights, safety, or property of FRAM Footcare, our patients or others

Keeping Your Records

We keep records only for as long as required to operate the business and comply with legal obligations.

Patient records are retained for a minimum of seven years after your last appointment. For anyone under the age of 18 at the time of treatment, records are kept until their 25th birthday.

After these periods, records are securely destroyed in line with medical regulations.

Where and How We Store Your Information

Medical records and most personal information are stored in paper format in a secure, locked filing system.

Names and addresses are also stored digitally on a password-protected laptop kept in a secure environment.

We do not store medical records on the website or in online databases. FRAM Footcare takes all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Notice.

Your Rights

You have the right to: • request a copy of the personal information we hold about you • ask for inaccurate information to be corrected • request that your information be erased in certain circumstances • ask us to restrict processing in some situations • object to how your information is used • request data portability where applicable

Requests are usually free of charge unless they are manifestly unfounded or excessive. We will respond to requests within one month.

If you would like to exercise any of these rights, please contact us by telephone, email or letter.

Changes to This Notice

We may update this Privacy Notice from time to time.

If significant changes are made, we will notify you either by email (where provided) or by placing a prominent notice on our website.

Enquiries and Complaints

Julia Thompson is the first point of contact for any enquiries regarding this Privacy Notice.

Please raise enquiries in writing where possible.

If you are unhappy with how your personal data has been handled, please write to us. We will acknowledge complaints and aim to investigate within 14 working days.

All enquiries or complaints should be sent to: Julia Thompson FRAM Footcare Framlingham Technology Centre Station Road Framlingham Suffolk IP13 9EZ

You also have the right to complain to the UK data protection regulator if you are concerned about how your information is handled.